ANNA CALLS OUT HER FAVES
Author: The Christine Report
ANNA CALLS OUT HER FAVES
“As the new Chief Marketing Officer of this amazing new brand,
I am so pleased with the opportunity to be able to share a
truly gender inclusive and effective skin care product.”
It happened a couple months ago. It was one of my typical very early mornings watching CNBC. When I heard that Amazon was buying Whole Foods, yes, I let out the stereotypical huge gasp.
On August 24th, the Federal Trade Commission approved this nearly $14B deal.
Jim Cramer also gasps when he breaks the news that Amazon is buying Whole Foods.
Once I got over my initial early morning caffeine-stoked shock, I came to the same understanding as the rest of the world. OK, this is finally, finally, finally it. Now do we all get it? It really is mobile 1st and digital always from here on out.
Technicolor memories of my retail career then started to ramp up. Growing up in the Mid-West, shopping was everything. There were tons of amazing department stores based in Chicago. Consumer products became my career of choice. Then, all the department stores started to disappear. These were massive stores. They were institutions. One by one, they faded away.
The non-stop disappearance of these amazing department stores started to happen long before Amazon came around. To illustrate the point, all we have to do is look at the biggies that were once the fabric of Chicago’s famous retailing.
Check out the timeline below for the disappearance of some of Mid-West’s biggest retailers:
As you can see this started happening waaaaay before Amazon came around. I loved these stores, but I could see the writing on the wall, even back then. Maybe I am lucky. I always felt I knew digital was the forecast of consumer products. Maybe me and my retail career have been primed all along for this tectonic shift.
“I loved these stores, but I could see the writing on the wall. Sure, we are where we are now because of the Amazon might. However, I argue this a bit differently. I say we are where we are now because the consumer decided it so. “
People vote clearly and loudly with their purchases choices. See the yellow line below in the graph? Look to the far right and you will see the Amazon growth acceleration, especially since September 2015. In all, Amazon’s market share grew 5x since 2013.
If you are in marketing, you know this already- Ultimately, the consumer is always the boss. So, while Amazon is the latest key player, they are not the total reason. It is, as always, all about the consumer.
It’s always been this way and it will always be this way.
Valentino Resort 2018 Socks, Anklets and Dresses?!? AMAZING!
A great reason for new accessory shopping- socks and anklets.
Jimi Hendrix was on the right track in many ways when he asked “Are You Experienced?”
So what exactly is H2H? No, it is not the latest Asian flu. Neither is it water—that is H2O. And its definitely not the latest networking app!
H2H is “Human to Human”
H2H is About Brands & Delivering on Their Digital Promise
Your digital promise is the full delivery of your brand’s experience to your consumer. Sure, its easy to produce slick graphics and fabulous copy on a webpage and in social media. But brands have to really ask themselves if they are also providing the human experience vis-a-vie their digital presentation.
At first this seems a bit crazy and if nothing else completely contradictory. Isn’t the whole point of digital is that it’s exactly just that-digital? Not exactly. What customers are demanding is the full range of a robust experience that a brand has to offer. What seems to be new here really isn’t. But with digital in the mix, the rules of execution have been forever altered. Marketers know that consumers do not want to simply buy something, they want to fully experience it. This means that brands now have to understand how to seamlessly deliver online and offline–with great humanness.
The rules of brand delivery and execution are forever changed.
Missing the H2H portion of the brand delivery equates to treating your customer like a piece of digital meat!
This is nothing new because as far back as 1998, Joseph Pine and James Gilmore published “Welcome to the Experience Economy” and the phrase was then forever coined. They plotted The Progression of Economic Value graph.
Even then in 1998, customers were demanding experiential immersion with a brand. With digital marketing, they are demanding it even more. Its sort of a paradox. The more brands deliver remotely, the more customers expect to be treated like a human.
Farfetch, the digital platform featuring hundreds of impossible to find boutiques and merchandise, recently announced their “Store of the Future”. Check out this short video from Bloomberg.
Farfetch is setting the standard for digital delivery and human experience.
“The next stage in the evolution of the fashion industry is the connected store, which uses technology to enhance the luxury retail experience to become even more customer centric,” he said. “Farfetch is at the crossroads of luxury and technology and is well placed to understand its needs and deliver a tailored solution.”
In their new retail store concept, Farfetch customers will experience the full immersion of humanity wrapped in a digital brand delivery. Farfetch has executed an admirable business benchmark for H2H.
Is your brand ready for H2H? Are you experienced?
Maximalism versus Minimalism. If you created a campaign using a meme, which way would you go? Which visual style is more representative of your brand?
More than ever before, visual impact takes the lead role in brand presence. Memes are an excellent tool for delivering incredible visuals while identifying with your target consumer. In the not-to-distant-past campaigns relied heavily, and successfully, only on their creative and production capabilities. Our digital media world has changed all that. Creative is no longer perceived and judged just as award-winning art-for-art’s-sake. It now has to be conceived with the notion that it can go viral – and we all know that creating the magic of going viral is the killer hack in digital branding. Now not only does creative have to be flawless and fitting, it must also be able to go into full viral motion.
So, will you go with the Maximalist pow and deliver eye candy straight between the reader’s eyes? Or, is it more fitting for your brand to play it cool and draw them in with a I-couldn’t-care-less-about-how amazing-I-look-‘tude?
Gucci’s latest Watch campaign is obviously continuing their trend in Maximalist fashion.
Check out some of their recent campaign memes. The copy is critical too!
Want to understand how Gucci is utilizing memes into their campaign?
Read Australian Vogue’s article here.
What Burberry’s did is extremely important. It illustrates the opportunity for how a brand can lead an entire robust campaign with a single piece of developed creative.
We now know the importance and opportunities of memes. So what will it be- Maximilism or Minimalism?
Christine C. Oddo is the founder of Madison Luxe Group a beauty and luxury product retail sales and digital strategy agency and author of The Christine Report blog.
Inquiries to email@example.com
LOVE TO JOE ZEE FOR POSTING THIS VIDEO
#Powersleeves. Love this. Ineveitable- as bottoms are slim, we definitely need something interesting and remarkable to balance. So fem and strong at the same time! The Green one is #Marni. #chic #fashion #style
Watching this Chanel show was like a mini-vacation for me. It is incredible. The models stroll, strut, dance and frolic in the Ritz hotel. Not a traditional high strut catwalk in any way. I love this. They look like they are having the best time, the music is adorable and of course the clothes are beyond. Go ahead, take a moment for yourself you totally deserve it! Watching this is my idea of mindfulness. Enjoy.